Picking Up A Rental Order

RENTAL PICKUP

The Academy Of Arts Rentals

APPOINTMENTS

Pick up and return of rental items is by appointment only, to ensure efficiency and customer satisfaction. Please allow at least 30 minutes for pick up and payment for your items, and allow 15 minutes for return.

ACCEPTED PAYMENT FORMS

We accept credit card, debit card, check, and cash at the time of pick up. We also accept invoice, such as Paypal invoice or Square invoice with prior arrangement to your pickup. The invoice must be paid prior to pick up.

REQUIRED DOCUMENTS

Please bring a valid credit card to be kept on file for the duration of your rental period. A debit card or check will not be accepted as a credit card.

FORMS

When picking up your rental, you will be required to acknowledge and sign the following in your rental agreement:

  • Credit Card on File:  A valid major credit card must be presented at time of rental. Card info will be kept on file in the event of damages and repairs needed upon return of items. Especially expensive rental items may require two major credit cards, and will be denoted as such. No rental of any kind is permitted without presentation of credit card. A debit card will not be accepted in place of a credit card.

  • Damaged/Missing Items:  Any items damaged will be billed to the customer at $75 per repair hour plus materials. Customer will be notified of repair cost and given options for payment. If customer refuses to pay, or refuses to return calls or emails, credit card on file will be charged. If an item is damaged beyond repair or not returned, customer will be notified of cost to replace the item and given options for payment. If customer refuses to pay, or refuses to return calls or emails, credit card on file will be charged.By special appointment, we are pleased to be able to offer alteration service for our costume rentals at $45 per crew member per hour.

  • Over-kept Items:  Any item over-kept without request and email confirmation will be charged to the customer for the additional time per our rental period delineation, with an additional fee of 10% of the initial item rental, per item, per week late. Fee is compounded upon previous weeks. We will make every effort to contact customer to resolve the issue, but it is the full responsibility of the customer to ensure prompt returns. If customer refuses to return calls or emails after a reasonable amount of time, credit cards on file will be charged the full replacement cost of all over-kept items.
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